osb99 Casino & Sportsbook Data Care
When you check a Liga 1 fixture and then load a live blackjack table on osb99, data moves between our systems—your account details, your betting history, and device information. This page describes what we collect when you use osb99 and how we keep that data protected.
We take data security as seriously as we take fair gaming. Our privacy policy is straightforward: we collect only what we need to run the platform, we don't sell your information, and we comply with local data-protection law. If you have questions about how we handle your details, this page covers what we do and why.
We operate osb99 in jurisdictions where our services are legal. If your local laws impose stricter data-protection rules, those rules apply to you. We encourage you to read this policy fully before creating an account.
What We Collect and How We Use It
Account and Identity Data
When you open an osb99 account, we collect your name, email address, phone number, and date of birth. We also collect identity documents—national ID, passport, or utility bill—to verify your identity and comply with anti-money-laundering law. This verification typically completes within minutes. We store these documents securely and retain them as long as your account exists, plus five years after closure for regulatory compliance.
We use your account data to deliver osb99's services: processing deposits and withdrawals, managing your balance across sportsbook and live-dealer products, sending you important service notifications, and investigating disputes. We never share your identity documents with third parties unless required by law enforcement.
Activity and Betting Records
We log every action on osb99: your bets on Liga 1 matches, your live blackjack sessions, your slot-game activity, your deposits via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment). We record the time, amount, outcome, and device used. This transaction history stays on our systems for at least five years. You can view your own transaction history anytime via your osb99 account dashboard.
We keep betting records for regulatory purposes
These records help us prevent fraud, resolve disputes, and comply with anti-money-laundering obligations. We don't use them to profile you for marketing.
Device and Network Data
We collect information about your device—operating system, browser type, IP address, and approximate location (country or region level, not precise GPS). We use this to detect unauthorised access, prevent fraud, and optimise how osb99 loads on your phone or desktop. If you enable two-factor authentication (2FA) on your osb99 account, we record the phone number or email you use for security codes.
Payment Information
When you deposit on osb99, payment details pass through encrypted channels to our payment processor. We never store your full credit-card number, bank account number, or online payment/e-wallet/mobile banking credentials on our servers. Our processor handles payment data under their own security standards and privacy policy. For withdrawals, we record only the payment method you chose, the amount, and the destination (e.g., "local payment account ending in 1234"), not your full payment credentials.
Communications
If you contact osb99 support via email or live chat, we store your message, our response, and metadata (date, time, resolved status). We use these records to improve our support process and resolve disputes. We may send you service announcements—account security alerts, deposit confirmations, withdrawal status, or updates about Liga 1 events or new esports markets on osb99. You can manage your communication preferences in your account settings.
Your Rights and Our Commitments
We don't sell or rent your data to third parties. We share information only where necessary to operate osb99: our payment processors, identity-verification services, cloud-hosting providers, and when required by law. These processors are bound by confidentiality agreements and must follow data-protection rules as strict as our own.
We use cookies and similar tracking technology on osb99 to remember your login session, store your preferred language, and track page usage (e.g., which live-dealer tables are most popular). We don't use cookies for targeted advertising. You can disable cookies in your browser settings, but this may affect how osb99 works for you.
Your Rights on osb99
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of all personal data we hold about you on osb99.
- Correction: Ask us to update or correct inaccurate details in your account.
- Deletion: Request deletion of your data, subject to legal retention requirements (e.g., we keep transaction records for five years for anti-money-laundering compliance).
- Portability: Receive your data in a portable format suitable for transfer to another service.
- Objection: Opt out of non-essential processing, such as analytics or marketing communications.
To exercise these rights, contact our data-protection team at the address below. We respond within 30 days.
Data Retention and Deletion
We keep your account data as long as your account is active. If you close your account, we delete most personal information within 30 days, except where we must retain it by law. Betting records, transaction history, and identity documents are kept for five years post-closure for regulatory compliance and dispute resolution. After five years, these records are permanently deleted from our systems.
We undertake to protect osb99 users' data with the same rigour we apply to our live-dealer studios and sportsbook operations. If you discover a security issue or have concerns about your data, report it immediately to our support team. Breaches are rare, but we're committed to notifying you and relevant authorities within legal timeframes if one occurs.
Our data-protection team is available Monday to Friday, 9am–6pm across Jakarta, Surabaya, Bandung, and other supported regions. Email us at [email protected] or use the contact form in your osb99 account settings. This policy was last updated in accordance with current data-protection standards. We may update it periodically, and we'll notify you of material changes. Your continued use of osb99 after any change means you accept the updated policy.